Terms & Conditions

To ensure every client receives the highest level of service and to allow adequate time to accommodate all appointments, I kindly request a minimum of 48 hours’ notice for any cancellation or rescheduling requests

  • Cancellations or changes made within 48 hours of your appointment will incur a charge of 50% of the scheduled treatment cost.

  • Cancellations made within 24 hours, or failure to attend your appointment, will incur a charge of 100% of the scheduled treatment cost.

    Clients who repeatedly cancel, reschedule, or make changes to appointments may be required to pay a 50% booking deposit to secure future appointments. In certain circumstances, I reserve the right to decline future bookings.

    Please ensure you arrive promptly for your appointment. If you are more than 5 minutes late, I reserve the right to shorten or decline the treatment if there is insufficient time to deliver the service to my usual standard. In such instances, the full treatment cost will remain payable.

    Gift vouchers are redeemable against any treatment, product or service. All gift vouchers purchased must be used within 6 months of the purchase date with no exceptions. Vouchers may not be used in conjunction with any other offer. 

    All appointments for lash lifts, infills, brow or lash tinting and brow lamination will require a patch test a minimum of 48 hours prior to your appointmen. It is the clients responsibility to book a patch test and none of the listed treatments will be carried out without one. If you are pregnant or breastfeeding, please make this clear when booking an appointment as this will affect certain treatments.

    As my studio is a private space, I kindly ask that clients wait outside upon arrival until they receive a message inviting them in. I respectfully ask that this policy is observed and that clients DO NOT enter the property or studio without invitation.

    I completely appreciate that unforeseen circumstances can occasionally arise and will always try to be as understanding and flexible as possible. However, as an independent business, last-minute cancellations and missed appointments have a significant impact on both my time and livelihood. These policies are in place to protect my business, respect my time, and ensure fairness to all clients.

    Thank you for your understanding.